Call Center Representative/ Appointment Scheduler
35.00
$15.00
Job Description and Requirements:
  • Monmouth County Health Department is currently seeking hard-working and dedicated individuals to assist with the County’s COVID-19 Vaccination Program for temporary assignments one of the following assignments (1) reach out to qualified residents to schedule vaccination appointments OR (2) handle inbound and outbound telephone calls OR (3) assist in the operation of the County vaccine locations. Selected individuals will need to have the flexibility to work in any of the described capacities.

    ESSENTIAL FUNCTIONS:

    1. Respond to inbound calls in a high-volume call center in a professional manner while following established guidelines and resources.
    2. Schedule vaccination appointments with patients using scheduling rules and requirements.
    3. Review instructions and directions with the public.
    4. Maintain electronic activity log of appointments and calls.
    5. Responsible for confidential and time sensitive material.
    6. Assist other members of the department as needed.
    7. Perform other tasks as assigned.

    EDUCATION/EXPERIENCE AND/OR TRAINING:

    •High School diploma or GED
    •Excellent verbal and written communication skills
    •Strong computer skills including Microsoft Word, Excel and Outlook
    •Ability to work both independently and within a team
    •Strong attention to detail
    •Flexibility and willingness to adapt to change
    •Customer Service / Office experience preferred
    •Previous call center experience preferred

    KNOWLEDGE, SKILLS AND ABILITIES:

    •Knowledge of office methods, procedures, policies, guidelines and equipment used to check, sort, index, store and file records after a period of training.
    •Knowledge of office deadlines, routines, schedules and procedures.
    •Ability to organize work and develop effective work methods.
    •Ability to maintain records and files.
    •Ability to check, sort, file, and obtain documents.
    •Ability to understand, remember and carry out oral and written directions.
    •Ability to work effectively with associates, upper management and members of the public concerned with the work of the unit.
    •Ability to give information in person or over the telephone clearly, accurately and in accordance with department regulations and procedures.
    •Ability to ascertain callers' reasons for coming to the office and to refer them to the proper individuals or organizations.
    •Ability to schedule appointments accurately.
    •Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
    •Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.

    ENVIRONMENTAL REQUIREMENTS:

    To perform this job successfully, the individual must be able to perform each essential function as well as possess the knowledge, skills, and/or abilities required for the position. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.


How to apply:
  • Individuals will only be considered if they possess the minimum requirements listed above.
  • All applicants: In order to be considered for a job opening, an Application for Employment must be completed for each position. Resumes may be attached but are not considered as substitution for a fully completed job application form. mc-humanresources@co.monmouth.nj.us
  • Mail: Completed applications referencing the job title code on the application to: County of Monmouth, Human Resources Department, 1 East Main Street, Freehold, NJ 07728
  • Phone: To request a Job Application be mailed to you, call 732-431-7300
  • In Person: Monday – Friday 8:30 am – 4:30 pm
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